These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this Website.
These terms and conditions will apply to all transactions placed online, by e-mail, telephone, or by post with VFLEX.
All contracts shall be governed by and construed in accordance with English Law and any dispute between us will be resolved exclusively in the courts of England and Wales. Nothing in these terms and conditions will affect your statutory rights.
If you have any questions about these terms and conditions please contact us.
All prices are shown in pound sterling (£). All prices are subject to change without prior notice. We check the website regularly to ensure that our pricing is correct. In the instance that our prices are displayed incorrectly, we will notify you of the error prior to dispatch of the goods and give you the opportunity to cancel your order should you wish.
Prices displayed are inclusive of VAT and excluding all delivery costs. VAT will be charged on orders to the UK and EU. VAT will be subtracted on orders outside the EU and to the Channel Islands.
We are pleased to accept orders by any of the following methods. Online transaction (secure server), e-mail (not secure), telephone, or post.
All credit / debit card transactions are subject to validation checks and authorisations by the card issuer. If the issuer of your card refuses to authorise payment to us, we will not be liable for any delay and / or non-delivery of your order.
Cards accepted by VFLEX are below and will be processed by HSBC Secure Payment Gate way.
HSBC Secure Payment
Payments made online by credit card, debit card or American Express will be processed by the HSBC secure payment gateway. Your card details are not seen or stored by us and 256bit SSL (Secure Sockets Layer) technology is used to allow the encryption of potentially sensitive information, that is sent between the computers so that it cannot be read if someone else tries to intercept the information.
VFLEX aim to deliver all orders within 7 days, but do allow 28 days for delivery. If for any reason an order will take longer, or an item is out of stock with our suppliers we will notify you immediately.
On orders where postage and packing charges apply these will be charged based on the weight of the order and the shipping zone. All orders will be sent by courier or Royal Mail and will require a signature at the delivery point.
Overseas orders will be sent airmail and we will add the cost of postage to the order.
We reserve the right to amend our mailing policy at any time.
Every effort is made to ensure the colours on the website match as closely as possible the actual product. Due to technical limitations, some colours may vary.
If for any reason you are unhappy please return the goods with all the original packaging, unused and in original condition with any accessories within 7 days of delivery please also enclose a list of items and the invoice number or account code to which the goods were supplied. A refund will be made to your credit / debit card.
In the unlikely event that your goods arrive in a damaged condition, or there is an item missing please contact us immediately.
If your product develops a fault within 28 days of receipt, we will arrange to exchange or refund the cost of your goods. This does not apply to faults caused by accident, neglect or misuse (for which there can be no exchange or refund). If your product develops a fault after 28 days please contact us, we will investigate the problem and where the fault is found to be due to a failure in the product we will arrange an exchange or refund.
Postage and Packaging costs are not refundable if you return any products.
When posting the item for return please take them securely wrapped to your local Post Office and obtain a receipt to act as confirmation. Please allow up to 10 working days for your goods to be returned to us via the Royal Mail. Refunds, exchanges or replacements will be initiated once we have received and verified the returned item.
Your statutory rights are unaffected.
Address for correspondence and post:
Vflex, PO Box 2860, Stafford ST16 9FP.
Telephone 07871 822321